Exhibit 14. Assuring Quality of Goods & Services
GLOTECH adopted the ISO 9001:2000 Quality Standard and established a certified ISO 9001:2000 Quality Management System (QMS) that applies to all contract work performed. GLOTECH achieved ISO 9001:2000 registration in December 2001. The registration is maintained through annual re-certifications by the Quality Systems Registrars, officially authorized by the Registrar Accreditation Board for ISO registration within the USA. The purpose of the QMS, and the procedures and work instructions that result from it, is to specify the means for accomplishing contract requirements. The QMS permits us to respond to contract requirements with a high expectation of success and low performance risk to our clients. The fundamental principle of the QMS is that we accomplish the output of products and services by applying processes. The Exhibit above displays an overview of how we apply the QMS to our work to achieve a high quality work product. When new tasking is received from our clients, we analyze the work and apply existing procedures whenever possible. As necessary, we modify existing procedures or develop new procedures to meet the client requirements. We achieve consistency in our product or service quality by controlling our processes – doing the process the same way every time we do it. Products or services that don’t meet the required standard, or departures from procedure that impact quality, are reported and corrected. The product output of our processes is compared (through tests, inspection, sampling and other methods) to requirements to determine acceptability. When work products or services fail to measure up, we take immediate corrective action to determine the cause and correct the problem. Continuous process improvement is a core component of the ISO 9001:2000 standard and is built into our QMS. After completion of a project (or a significant milestone within a project), we analyze the product output to determine how well it met the client’s requirements. Where possible, we adjust the process to improve the product or service in the future. When a product is delivered to the client, client feedback is used to determine how well the client’s expectations were met. Again, where improvements to process will result in future improvements, they are incorporated in the process. Methods for periodic process review, and for encouraging and receiving employee and client recommendations for product improvement, are part of the QMS. The overall effect of the application of the QMS is to continuously improve processes and raise the quality of services. The ultimate goal of our QMS is client satisfaction.