HITSS – Glotech
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The U.S. State Department is the managing entity for a foreign affairs enterprise that includes nearly 50,000 personnel that staff diplomatic facilities in the U.S and at over locations abroad.  These domestic offices and the overseas embassies and consulates require significant, wide-ranging Information Technology service.   The State Department’s Bureau of Information Resource Management obtained much of this needed support through a Multiple-Award, IDIQ procurement — the Hybrid Information Technology Services for State HITSS contract. Services purchased through HITSS include systems and software analysis and development; document analysis, development of systems design documents; computer programming; computer center operations; configuration management; software maintenance, testing, and troubleshooting; computer security; technical writing and training. GLOTECH has successful captured significant work on this contract and been awarded over 30 large task orders.

In each case, we have tailored our staffing, management structure, subcontractor approach and technical solution to exactly meet the customer’s requirements.
  • Bureau of Administration (A)
  • Bureau of Consular Affairs (CA)
  • Bureau of Diplomatic Security (DS)
  • Bureau of International Organization Affairs (IO)
  • Bureau of Information Resource Management (IRM)
  • Bureau of Finance and Management Policy (FMP)
  • Office of the Inspector General (OIG)
  • Office of Protocol (OP)
Task Orders are Performance Based whenever applicable and are issued for support services identified below:
  • IT Planning
  • Requirements Analysis
  • Systems and Database Design
  • Systems Procedures and Standards
  • Systems Development and Testing
  • Systems Documentation
  • Systems Installation and Acceptance
  • Systems Programming
  • Multi-Media Broadcast Operations and Administration
  • Systems Integration
  • Interoperability Verification and Testing
  • Systems Conversion
  • Systems Enhancements, Support and Maintenance
  • Systems Configuration Management
  • Database Administration
  • Data Conversion
  • Information Security
  • Other IT- Related Services
  • Telecommunication Systems, incl. Local, Metropolitan and Wide-area
  • Networking
  • User Training
  • Data Entry
  • Object Oriented Design/Programming
  • Technical Support
  • Workflow Processing
  • Records/Document Management and Information Distribution
  • Joint Requirements Planning (JRP)
  • Joint Applications Development (JAD)
  • Rapid Applications Development (RAD)
  • Feasibility Study
  • Cost-benefit Analysis
  • Business Process Re-engineering
  • Systems and Information Engineering
  • Earned Value Analysis
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