24 x 365 Tier I, II and III Technology Support
GLOTECH is experienced in providing multi-level user and technical support of critical systems for enterprise organizations. We have the capability to provide 24×365 operational and maintenance support at Tier I, II and III levels across multiple network enclaves, security levels and physical locations. We can support a variety of customer requirements from basic monitoring and maintenance of hosted systems and applications through full O&M management of customer systems. We are capable of providing desktop user assistance and help-services to enterprise organizations, can provide Tier II help-desk support for both systems and applications as well as provide Tier III engineering and maintenance support for complex systems. We implement an ITIL service based approach and implement appropriate SLA’s to ensure our support meets, if not exceeds, our customers requirements.
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